I created a Jira project for our "outage log". It will house outages and both planned and unplanned maintenance. We use to use a confluence page but wanted better reporting.
Certain people in IT and support will create an issue for individual outages. Specifically for the planned maintenance I would like to set an expiration date of sorts using a custom field. So that the issues closes itself when the expiration date/time is met the issue will close itself.
How can we accomplish this?
I'd suggest installing the script runner plugin. from there, you can write a service in groovy that runs every few minutes. in that service, it would look over this "outage log" project reviewing the custom field for the expiration date. in the event that the expiration date is in the past, it would advance it to a done status.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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