Exchange strips the fullname variable Edited

Hello, I have run into the problem that's been described in a other ticket with the same Description. I cannot find the solution though. The solution that is mentioned below is not working. 

If the notification is sent to an external email address, the Fullname variable is working as it should. For internal emails the variable is stripped. What can i do? 

Can anyone help me with this? What must i change in order to work.


2 answers

0 votes
Maarten Cautreels Community Champion May 08, 2017

Hi Panagiotis,

Can you give us a link to the ticket you're talking about?

Plus, can you give us a bit more information on the Email setup you're using for JIRA? Are you using your internal exchange to send (and receive) emails?



Dear Maarten,

 I cannot copy the url of the ticket. The title is "MS Exchange with Outlook Strips the FullName Variable in Notifications" 

For the email setup, i am using our internal MS Exchange 2010 and in "Email From" field i have put the following parameters:


For the external email the variable is working perfect. But for the internal address the From Name is changing to the default. 

Dear Maarten, 

   Do you have any thought about it?

Maarten Cautreels Community Champion May 15, 2017

Sorry Panagiotis, 

I really have no idea. You could ask Atlassian Support for help.



Anyone has any thought? 

Hi Panagiotis,

Am also facing the same problem, did you find any solution. 



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