Exchange strips the fullname variable Edited

Hello, I have run into the problem that's been described in a other ticket with the same Description. I cannot find the solution though. The solution that is mentioned below is not working. 

If the notification is sent to an external email address, the Fullname variable is working as it should. For internal emails the variable is stripped. What can i do? 

Can anyone help me with this? What must i change in order to work.


2 answers

0 votes
Maarten Cautreels Community Champion May 08, 2017

Hi Panagiotis,

Can you give us a link to the ticket you're talking about?

Plus, can you give us a bit more information on the Email setup you're using for JIRA? Are you using your internal exchange to send (and receive) emails?



Dear Maarten,

 I cannot copy the url of the ticket. The title is "MS Exchange with Outlook Strips the FullName Variable in Notifications" 

For the email setup, i am using our internal MS Exchange 2010 and in "Email From" field i have put the following parameters:


For the external email the variable is working perfect. But for the internal address the From Name is changing to the default. 

Dear Maarten, 

   Do you have any thought about it?

Maarten Cautreels Community Champion May 15, 2017

Sorry Panagiotis, 

I really have no idea. You could ask Atlassian Support for help.



Anyone has any thought? 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,979 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot