Exchange 2013 JIRA integration

We recently migrated from Microsoft Exchange 2010 to 2013, doing so we lost IMAP support on 2013 and cannot receive emails into JIRA. I am struggling to find documentation on how to integrate JIRA incoming email into our new Exchange 2013 hosted infrastructure.

Thanks for the advice!

3 answers

1 accepted

2 votes

You need to enable IMAP on Exchange 2013 (Ideally, the secure form, IMAPS). It's disabled by default on later versions of Exchange because Microsoft prefer their inferior and proprietary MAPI protocol.

Once Exchange has had that re-enabled, Jira will work fine.

Hi,

I try to integrate exchange 2013 server as IMAP to receive mails into JIRA, and I get the following error :

  • ProtocolException: No login methods supported! with IMAP on port 143
  • SunCertPathBuilderException: unable to find valid certification path to requested target on port 993 (IMAPS)

Many others application successfully access the IMAP server, and I checked the IMAP was enabled on it.

Any idea where the issue come from ?

Thanks,

 

That suggests that IMAP is only enabled for SSL access and you have not installed the certificates JIRA needs to present to the server to use it over SSL

You are right, I added the autorisation for the IMAP server on cacert file on my java environment and configure JIRA for IMAPS. Thanks Nic.

Did this work for you Frederic? Where can I find this autorisation for the IMAP to put on a cert?

Unfortunately no connection was possible. Review the errors below and rectify:

  • ConnectException: Connection refused: connect

 

POP or IMAP not working in JIRA

Exchange 2013. POP3 backend and IMAP4 backend enabled in Exchange.

Any idea?

 

Should i create a new connector in Exchange?

Maybe. There's not enough information here - connection refused could be incorrect credentials, or POP or IMAP not being enabled - you'll need to debug why it is refusing to talk to JIRA.

I have an email account, and can login with this account to Exchange. Thats mean credential is OK so, in Exchange for this account: IMAP: Enabled POP3: Enabled MAPI: Enabled In Exchange 2013 server POP3 backend and IMAP4 backend is started. I'm trying add pop\imap mail server for Jira to retrieve mail from Host name - server with POP3 and IMAP4 started services Each of protocols POP, SECURE_POP, IMAP, SECURE_IMAP not working with my account. Same error: Unfortunately no connection was possible. Review the errors below and rectify: •ConnectException: Connection refused: connect Account and password checked in Exchange, its working in Exchange fine.

I'm afraid repeating the same information does not tell us anything new. You need to debug the reason Exchange is refusing the credentials. It doesn't matter if "account and password checked in exchange" - you need to check them from a remote system by connecting to the pop or imap ports. Check the exchange logs to find out why it is refusing the connections. Maybe test with telnet to the server on the pop/imap ports to try to get more detail on the refusal.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot