Exception while saving attachment - Unable to create target file

[Thor Weinreich]

Hi together,

When I try to save an E-Mail attachment I get the following error in my log:

2017-08-09 09:41:54,838 Caesium-1-3 WARN admin LOREM [c.a.j.issue.managers.DefaultAttachmentManager] Got exception while saving attachment in attachment store. Exception: Unable to create target file /var/atlassian/jira/data/attachments/BLUBB/10000/BLUBB-106/10008
2017-08-09 09:41:54,838 Caesium-1-3 DEBUG admin LOREM [c.a.j.issue.managers.DefaultAttachmentManager]
com.atlassian.jira.issue.attachment.AttachmentMoveException: Unable to create target file /var/atlassian/jira/data/attachments/BLUBB/10000/BLUBB-106/10008
 at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore.renameOrCopyAndDeleteFile(DefaultFileSystemAttachmentStore.java:295)
 at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore.moveFile(DefaultFileSystemAttachmentStore.java:263)
 at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore.moveTemporaryToAttachment(DefaultFileSystemAttachmentStore.java:253)
 at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$1.get(DefaultFileSystemAttachmentStore.java:108)
 at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$1.get(DefaultFileSystemAttachmentStore.java:105)
 at com.atlassian.util.concurrent.Functions$ToGoogleAdapter.apply(Functions.java:131)
 at com.atlassian.util.concurrent.Promises$Of$1.apply(Promises.java:263)
 at com.atlassian.util.concurrent.Promises$2.onSuccess(Promises.java:185)
 at com.google.common.util.concurrent.Futures$6.run(Futures.java:1319)
 at com.google.common.util.concurrent.MoreExecutors$DirectExecutor.execute(MoreExecutors.java:457)
 at com.google.common.util.concurrent.ExecutionList.executeListener(ExecutionList.java:156)
 at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:145)
 at com.google.common.util.concurrent.AbstractFuture.set(AbstractFuture.java:185)
 at com.google.common.util.concurrent.SettableFuture.set(SettableFuture.java:53)
 at com.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:62)
 at com.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:93)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at java.lang.Thread.run(Thread.java:745)

Here some of my specs:

* JIRA Software 7.3.6

* runs as docker container

* file for test is a simple TXT with nothing special

* code runs inside a mail handler plugin

* I have tried to create the attachment in mutliple ways:

attachmentManager.createAttachment(attachmentParamsBean);

context.createAttachment(attachmentFile, attachmentName, attachmentContentType, user, createIssueValidationResult.getIssue());

But I always get this error. The user is allowed to create attachments and I can upload them manually with the GUI.

Does anyone have a clue how to tackle this problem?

Thank you in advance!

[Thor Weinreich · Accepted solution]

Ok just now something strange happend. I changed the construction of my filepath to create the attachment file to this:

String filepath = PathUtils.joinPaths(attachmentPathManager.getDefaultAttachmentPath(), project, currentProject.getId().toString(), issueKey, attachmentName);

The errors I mentioned before were thrown when the last parameter of this statement was the attachment ID.

With this change I faced another error:

2017-08-10 15:58:59,267 Caesium-1-1 WARN admin IPSUM [c.a.j.issue.managers.DefaultAttachmentManager] Got exception while saving attachment in attach
ment store. Exception: /var/atlassian/jira/data/attachments/BLUBB/10000/BLUBB-139/test.pdf (No such file or directory)
2017-08-10 15:58:59,267 Caesium-1-1 DEBUG admin IPSUM [c.a.j.issue.managers.DefaultAttachmentManager]
java.io.FileNotFoundException: /var/atlassian/jira/data/attachments/BLUBB/10000/BLUBB-139/test.pdf (No such file or directory)
 at java.io.FileInputStream.open0(Native Method)
 at java.io.FileInputStream.open(FileInputStream.java:195)
 at java.io.FileInputStream.<init>(FileInputStream.java:138)
 at com.atlassian.jira.issue.managers.DefaultAttachmentManager.putAttachmentFileToAttachmentStore(DefaultAttachmentManager.java:630)
 at com.atlassian.jira.issue.managers.DefaultAttachmentManager.safelyPutAttachmentFileToAttachmentStore(DefaultAttachmentManager.java:649)
 at com.atlassian.jira.issue.managers.DefaultAttachmentManager.createAttachmentFromFile(DefaultAttachmentManager.java:515)
 at com.atlassian.jira.issue.managers.DefaultAttachmentManager.createAttachmentImpl(DefaultAttachmentManager.java:483)
 at com.atlassian.jira.issue.managers.DefaultAttachmentManager.tryCreateAttachment(DefaultAttachmentManager.java:610)
 at com.atlassian.jira.issue.managers.DefaultAttachmentManager.createAttachment(DefaultAttachmentManager.java:605)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:498)
 at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
 at com.sun.proxy.$Proxy564.createAttachment(Unknown Source)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:498)
 at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
 at com.sun.proxy.$Proxy564.createAttachment(Unknown Source)
 at de.test.plugins.jira.custommailhandler.CustomMailHandler.handleMessage(CustomMailHandler.java:404)
 at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:376)
 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:255)
 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:366)
 at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229)
 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
 at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62)
 at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
 at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
 at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
 at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
 at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
 at java.lang.Thread.run(Thread.java:745)
2017-08-10 15:58:59,267 Caesium-1-1 WARN admin IPSUM [c.a.j.issue.managers.DefaultAttachmentManager] Cannot remove source attachment file /var/atlassian/jira/data/attachments/BLUBB/10000/BLUBB-139/test.pdf

But it is getting better:

The file was attached to the issue and I can even download and open it correctly. That is some really strange thing that happens here, can anyone give me some details that I may be missing? 

Edit:

Set this to 'accepted answer' because I got no response at all and it does everything as expected except throwing these missleading errors.