We have two enviroments - production and test. Identical process and post-functions for Service requests exist in both enviroments.
Post-function script during transition Open - Assigned works in test enviroment and doensn't work in production enviroment. I am getting an error "Exception while executing SIL program >>new_script.sil<<: [SIL Error on line: 3, column: 14] null".
Part of the script raising the error:
Imp_values = getFieldOptions("BAS", "Service Request", getCustomFieldNameById(11404));
Fr_values = getFieldOptions("BAS", "Service Request", getCustomFieldNameById(11406));
Odd part is that if in production enviroment change getCustomFieldNameById(11404) to actual field name in Russian, it works.
Could you please help investigate why it doesn't work in production enviroment?
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
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