Exception while executing SIL program


We have two enviroments - production and test. Identical process and post-functions for Service requests exist in both enviroments.

Post-function script during transition Open - Assigned works in test enviroment and doensn't work in production enviroment. I am getting an error "Exception while executing SIL program >>new_script.sil<<: [SIL Error on line: 3, column: 14] null".

Part of the script raising the error:

string Imp_values;
string Fr_values;
Imp_values = getFieldOptions("BAS", "Service Request", getCustomFieldNameById(11404)); 
Fr_values = getFieldOptions("BAS", "Service Request", getCustomFieldNameById(11406));

Odd part is that if in production enviroment change getCustomFieldNameById(11404) to actual field name in Russian, it works.

Could you please help investigate why it doesn't work in production enviroment?

2 answers

0 votes
Are you sure that your customfield id is the same on both instances? Confirm in the db.

Thank you for your answer.

It was my first guess, unfortunately customfield id is the same.

You shall check <baseURL>/plugins/servlet/kepler/admin/silconfiguration


charset shall be UTF-8 or UTF-16, the same in both instances

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