Exception when opening EazyBI in Jira after upgrade of APP

MM _PREM_ October 10, 2019

We updated EazyBI to latest Version 5.0.4.

Now we get an error when you try to open EazyBI (with older version V4 it is/was working fine):

How can we solve this?

Internal Server Error (500)

Request Method: GET

GET

 

Could not load 'active_record/connection_adapters/oracle_enhanced_adapter'. Make sure that the adapter in config/database.yml is valid. If you use an adapter other than 'mysql', 'mysql2', 'postgresql' or 'sqlite3' add the necessary adapter gem to the Gemfile. from /applications/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache/bundle196/version0.0/plugin.8955642477764730029.eazybi-jira-5.0.4_1569925061000.jar-lib/0/META-INF/gem.home/gems/activerecord-oracle_enhanced-adapter-1.6.7/lib/active_record/connection_adapters/oracle_enhanced/jdbc_connection.rb:46:in

 

2 answers

1 accepted

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Answer accepted
Jānis Baiža October 10, 2019

Hi,

Since eazyBI 5.0, Oracle JDBC driver isn't included in eazyBI. eazyBI will use the Oracle JDBC driver ojdbc8.jar  from the Jira installation directory lib  subdirectory.

If needed, the driver can be downloaded from Oracle - https://www.oracle.com/database/technologies/appdev/jdbc-downloads.html.

Janis / support@eazybi.com

MM _PREM_ October 11, 2019

Thank you.

I contacted the EazyBI support (saw your signature details to late...) for upgrade instructions (Driver - DB etc.)

Susheela Kushwaha July 13, 2020

Hi MM,

Could you please post those upgrade instructions here for our reference?

0 votes
M_ _no PREM__ July 13, 2020

Hi Susheela,

I hope that this helps - otherwise get in touch with offficial support!

1) Downloaded JDBC driver from Oracle - https://www.oracle.com/database/technologies/appdev/jdbc-downloads.html.
2) Copy the file to the Jira server, Jira installation directory lib subdirectory.
3) Disable and enable eazyBI. In some cases, a restart of the whole Jira instance is required.

 

M.M.

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