Exception: script error

I'm getting an error message that says Exception: Script error every time I try to run a report, and when I click the Atlassian Support link, I get stuck in an endless loop of windows switching back and forth to each other until I close my browser.

2 answers

Hi John,

Have you tried to access using the URL support.atlassian.com?

Please access it and raise a ticket support. Please remember to set you instance URL and more information about the error as error message and a full screenshot.



Henrique Freitas

I went through support.atlassian.com, and got the same thing.I'll add some images inline here to show what happens.

1) I get this page:


2) I choose JIRA Software

3) I get this page:


4) I click Submit a problem to us.

5) The screen starts flashing from window to window again in an endless loop. I try to get screenshots of each step of the loop, but it keeps flipping pages so fast, I only end up getting two different images:



I am using Internet Explorer


with java


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,276 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot