Exception: script error

I'm getting an error message that says Exception: Script error every time I try to run a report, and when I click the Atlassian Support link, I get stuck in an endless loop of windows switching back and forth to each other until I close my browser.

2 answers

Hi John,

Have you tried to access using the URL support.atlassian.com?

Please access it and raise a ticket support. Please remember to set you instance URL and more information about the error as error message and a full screenshot.

 

Cheers,

Henrique Freitas

I went through support.atlassian.com, and got the same thing.I'll add some images inline here to show what happens.

1) I get this page:

Snap1.jpg

2) I choose JIRA Software

3) I get this page:

Snap2.jpg

4) I click Submit a problem to us.

5) The screen starts flashing from window to window again in an endless loop. I try to get screenshots of each step of the loop, but it keeps flipping pages so fast, I only end up getting two different images:

Snap3.jpgSnap4.jpg

 

I am using Internet Explorer

Snap7.jpg

with java

Snap8.jpg

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

21,609 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you