Exception on moving issues individually between projects or issue types - help!

I've got a weird problem with my JIRA installation. I'm not sure when it started happening or what change may have caused it, things used to work fine.

I can't move issues individually between projects or issue types, I get this error:

Errors
An exception occurred: com.atlassian.jira.util.dbc.Assertions$NullArgumentException: config should not be null!.

It doesn't matter what the source/destination issue type is, or project. Even trying to 'Move', keeping the issue type and the project the same doesn't work.

Weirdly however, if I do a Bulk Change it will let me move issues without any errors or problems at all. So I do have a workaround (although I have limited users that have access to Bulk Change, whereas everyone has access to Move).

Does anyone know where to start in debugging this problem, or what the cause might be?

3 answers

1 accepted

I found the solution. It was because somehow a non-default issue type scheme was marked as the default scheme (this isn't supposed to be possible). I then deleted that scheme as part of some other changes I was making. This was breaking the move behaviour.

Then today I created a new project, which tried to use the default scheme, and it threw the whole system into chaos - no issues could be created for any projects, no filters would work (except under dashboard gadgets). I raised a job with Atlassian Support, and it was resolved within 3 hours of my initial report. The solution is here: https://confluence.atlassian.com/display/JIRAKB/Creating+Issues+or+Trying+to+Administer+a+Project+Results+in+NullPointerException<br< a="">>

Note Vladimir's comment that this solves the Move Issue bug, which is what I had here. We applied the fix and all of the symptoms are resolved.

Please add the detailed log file what ever got the exception.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,861 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot