Exception caught in 500 page org.ofbiz.core.entity.GenericDataSourceException


In our atlassian-jira.log we have a lot of SQL Exception with following error:

Exception caught in 500 page org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT pkey, PROJECT, REPORTER, ASSIGNEE, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT FROM pjira1.jiraissue WHERE ID=? (An I/O error occured while sending to the backend.)


This month we had this problem about 300 times and I don't know what I can do against it.

I searched in google and on this site, but couldn't find the same problem.


Thanks for your help

King regards


1 answer

Hi Rene smile

I would recommend you to raise this issue in the https://support.atlassian.com for better support coverage. The log contains too few details. So, if you are limiting the data exposure of your instance, you can ask for assistance on the Support page.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

503 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you