It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Excel file security export

This question is in reference to Atlassian Documentation: Exporting Search Results to Microsoft Excel



When exporting a excel format list from our JIRA plateform, we face a security problem.

The file is blocked because it is considered as a threat from our machine.

The file generated by the JIRA server with the excel format is not recognize as a correct excel format by the laptop of the company.

After investigating, it seems to come from JIRA.

Any ideas on how to generate a valide excel file from our JIRA plateform ?

We are on JIRA 6.3.15


Thanks for your helps,

2 answers

1 accepted

0 votes
Answer accepted

The exports are valid xml that say "I'm a spreadsheet", and they work fine in Excel normally.  If they're failing for you, then there's two basic problems it could be - you've customised it and broken it in JIRA, or Excel is broken.

There is a known bug in Excel at the moment - you need to disable the security validation or it opens a blank file (The bug is that it doesn't bother to tell the user why it's malfunctioning, not that it can't open the files)



Thanks for the super fast reply.

We are using Office 365 and after asking my colleagues I don't remember customizing this part of JIRA.

Could you tell me where to find this customizing point in order to control it ?





Ah, it won't be the customisation if your'e on 365.  It's Excel that's broken.  You need to disable the internet security thing.

Ok, thanks for the help.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Posted yesterday in Jira

Upcoming Enterprise releases targeting Q3 2019: Jira Software 8.5 & Jira Service Desk 4.5

Since launching the Jira Software 8.0 and Jira Service Desk 4.0 platform releases in February, many of you have been asking when the next Enterprise release will be so you can take advantage of the m...

226 views 2 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you