Excel file security export

This question is in reference to Atlassian Documentation: Exporting Search Results to Microsoft Excel

Hello,

 

When exporting a excel format list from our JIRA plateform, we face a security problem.

The file is blocked because it is considered as a threat from our machine.

The file generated by the JIRA server with the excel format is not recognize as a correct excel format by the laptop of the company.

After investigating, it seems to come from JIRA.

Any ideas on how to generate a valide excel file from our JIRA plateform ?

We are on JIRA 6.3.15

 

Thanks for your helps,

2 answers

1 accepted

0 vote

The exports are valid xml that say "I'm a spreadsheet", and they work fine in Excel normally.  If they're failing for you, then there's two basic problems it could be - you've customised it and broken it in JIRA, or Excel is broken.

There is a known bug in Excel at the moment - you need to disable the security validation or it opens a blank file (The bug is that it doesn't bother to tell the user why it's malfunctioning, not that it can't open the files)

Hello,

 

Thanks for the super fast reply.

We are using Office 365 and after asking my colleagues I don't remember customizing this part of JIRA.

Could you tell me where to find this customizing point in order to control it ?

 

Regards,

 

Benjamin

Ah, it won't be the customisation if your'e on 365.  It's Excel that's broken.  You need to disable the internet security thing.

Ok, thanks for the help.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,319 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot