Excel-Export out of Service Desk customer portal


we would like to allow our customers to export a list of their created requests out of the customer portal.

Is this already possible?


2 answers

0 vote
Jack Brickey Community Champion Oct 20, 2016

There is no export function available on the portal other than copy&paste (tedious). The best option would be to automate a report that you would send to the customer on a regular schedule or on demand. You can vote/watch these issue - JSD-4212JSD-2390.


As part of Atlassian Codegeist 2017 we have launched a free add-on that covers this topic to some extent. Please check it out and give us feedback, as we are working on a more sophisticated reporting add-on for Customer portal, that should fill the gap that Atlassian left here.


Jack Brickey Community Champion Aug 02, 2017

Cool - :-) :-)

No Cloud - :-(

Unfortunately the Portal API is very hard to work with for now, so this was only possible to do for Server for now. We have plans to do a Cloud version too, but that is still yet to come.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot