Excel-Export out of Service Desk customer portal

Hello,

we would like to allow our customers to export a list of their created requests out of the customer portal.

Is this already possible?

 

2 answers

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Jack Brickey Community Champion Oct 20, 2016

There is no export function available on the portal other than copy&paste (tedious). The best option would be to automate a report that you would send to the customer on a regular schedule or on demand. You can vote/watch these issue - JSD-4212JSD-2390.

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Hi,

As part of Atlassian Codegeist 2017 we have launched a free add-on that covers this topic to some extent. Please check it out and give us feedback, as we are working on a more sophisticated reporting add-on for Customer portal, that should fill the gap that Atlassian left here.

https://marketplace.atlassian.com/plugins/bg.nemetschek.jsd.free.report.requests-work-load/server/overview

Jack Brickey Community Champion Aug 02, 2017

Cool - :-) :-)

No Cloud - :-(

Unfortunately the Portal API is very hard to work with for now, so this was only possible to do for Server for now. We have plans to do a Cloud version too, but that is still yet to come.

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