Thanks in advance. Below is the senario...
A project x has 20 Priority 1 tickets assigned different assignees and 5 of the assignees did not update their tickets in the last four hours (may be seriously working hard to fix the problem).
Is there a way to notify the Assignee and cc the same email to the Director, and the Team Lead that there is no update in the past 4 hrs.
The first step will be to create a filter for these tickets. Something like:
project = XYZ and priority = "Blocker" and resolution = Unresolved and updated <= -4h
If you want to escalate these issues, you will have to do something like this but an easier option might be to just subscribe this filter to a group. This will send mail to everyone in the group though and not just assignee and leads.
Appreciate the quick responce. I have created a filter and its already running so that the assignee receives the notification every 4 hours. The catch is the director wants to be CCed on that email which goes to the assignee from the filter subscription so does Team lead.
With above said, is there a possibility for the below senario...
I have 10 developers working on P1 Issues and I would like to know if there is a way to send an consolidated email based on the assigness to the manager. Such as 10 Emails listing all the issues assigned to the respected assignees and cc their managers.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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