Escalated Notification of P1 tickets

Hi all:

Thanks in advance. Below is the senario...

A project x has 20 Priority 1 tickets assigned different assignees and 5 of the assignees did not update their tickets in the last four hours (may be seriously working hard to fix the problem).

Is there a way to notify the Assignee and cc the same email to the Director, and the Team Lead that there is no update in the past 4 hrs.

5 answers

This widget could not be displayed.

The first step will be to create a filter for these tickets. Something like:

project = XYZ and priority = "Blocker" and resolution = Unresolved and updated <= -4h

If you want to escalate these issues, you will have to do something like this but an easier option might be to just subscribe this filter to a group. This will send mail to everyone in the group though and not just assignee and leads.

This widget could not be displayed.

Hi Jobin,

Appreciate the quick responce. I have created a filter and its already running so that the assignee receives the notification every 4 hours. The catch is the director wants to be CCed on that email which goes to the assignee from the filter subscription so does Team lead.

Ouch! You are looking at a custom plugin to do that. Maybe Email This issue plugin? I haven't tried this use case but worth a look.

This widget could not be displayed.

Hi Jobin,

With above said, is there a possibility for the below senario...

I have 10 developers working on P1 Issues and I would like to know if there is a way to send an consolidated email based on the assigness to the manager. Such as 10 Emails listing all the issues assigned to the respected assignees and cc their managers.

This widget could not be displayed.

I have found a way and fixed this issue...

This widget could not be displayed.

Awesome! Can you elaborate as to what you did? I'm curious.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 10 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

32 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you