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Escalate priority based on time passed

Hi,

I am wondering is it possible to automatically escalate an issue priority once a certain time passes since the issue is raised? 

For example: 

Issue is opened with Medium priority and if its not resolved in 2 days priority goes to High priority,

Thanks

1 answer

Hi @Maja Bobeta 

You could do that with an Automation for Jira rule, using a scheduled trigger.  Please look at these examples and the documentation for ideas:

If you need help implementing your rule, please post what you have so far and the community can help.

Best regards,

Bill

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