ErrorCollectionErros on Customer portal when we try to close issue


On customer Portal when i try to edit or close an issue i have an error message and i cannot do anything.

Here the message :

ErrorCollectionErrors it seems that you have tried to perform a workflow operation ( close issue ) that is not valid for the current state of the issue . The likely cause is that somebody has changed the issue recently , please look at the histoy for details.

I create the ticket ( i have admin rights ) the status is open .

I don't understand what really happen.

I checked the workflow and the transition open to close have a conditions saying only uses in any of the following roles can execute this translation ( service desk team , service desk customers , administrators.

thanks a lot



0 answers

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,296 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot