On customer Portal when i try to edit or close an issue i have an error message and i cannot do anything.
Here the message :
ErrorCollectionErrors it seems that you have tried to perform a workflow operation ( close issue ) that is not valid for the current state of the issue . The likely cause is that somebody has changed the issue recently , please look at the histoy for details.
I create the ticket ( i have admin rights ) the status is open .
I don't understand what really happen.
I checked the workflow and the transition open to close have a conditions saying only uses in any of the following roles can execute this translation ( service desk team , service desk customers , administrators.
thanks a lot
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs