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Error while trying to "View Worfklow" on JIRA

Martin Apesteguia Jun 15, 2014

When i try to click "View Workflow" on my project, i get this error:

The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation.

  • The error that shows at atlasian.log is:
Uncaught exception thrown by REST service: Could not initialize class sun.font.SunFontManager
java.lang.NoClassDefFoundError: Could not initialize class sun.font.SunFontManager

  • This is the version of JAVA i have installed:
$java -version
java version "1.7.0_09"
Java(TM) SE Runtime Environment (build 1.7.0_09-b05)
Java HotSpot(TM) Client VM (build 23.5-b02, mixed mode)

I have setup JIRA using the Standalone client on a Ubuntu 14.04 LTS

Let me know what can i do to fix this issue.


Regards

4 answers

0 votes
Danilo Conrad Atlassian Team Jun 15, 2014

Hi Martin,

This error looks similar to the one addressed by the KB article below:

Could you please check if the solution there works?

In case the problem persists, could you please provide us with your full stack trace from the error in the JIRA logs, and also with your JIRA version?

Thanks,

Danilo

Martin Apesteguia Jun 15, 2014

Hi Danilo, i've checked the article. Where should i put the line:

-Djava.awt.headless=true

in order to run JIRA in headless mode?

Regards

Danilo Conrad Atlassian Team Jun 16, 2014

Hi Martin,

You may follow the instructions on the document below:

https://confluence.atlassian.com/display/JIRA/Setting+Properties+and+Options+on+Startup

Cheers,

Danilo

Martin Apesteguia Jun 16, 2014

Ok Danilo, i've passed that, now i get this error:

java.lang.UnsatisfiedLinkError: /usr/lib/jvm/jdk1.7.0_09/jre/lib/i386/libfontmanager.so: libgcc_s.so.1: cannot open shared object file: No such file or directory

I've tried to follow the instructions on this link:

https://confluence.atlassian.com/display/STASHKB/libgcc_s.so.1%3A+cannot+open+shared+object+file%3A+No+such+file+or+directory

But i cannot install that lib with that command:

root@DevJira~ $apt-get install libgcc_s.so.1
Reading package lists... Done
Building dependency tree       
Reading state information... Done
E: Unable to locate package libgcc_s.so.1
E: Couldn't find any package by regex 'libgcc_s.so.1'


0 votes
Martin Apesteguia Jun 15, 2014

Hi Danilo, i've checked the article. Where should i put the line:

-Djava.awt.headless=true

in order to run JIRA in headless mode?

Regards

0 votes
Martin Apesteguia Jun 16, 2014

(attlasian.log)

This is the full log and i have installed atlassian-jira-6.2.7

0 votes
Martin Apesteguia Jun 17, 2014

Danilo, i've solved the issue, i had installed a 32bit version of Java in a 64 bit Ubuntu. I reinstalled JAVA and that fixed it. Thanks a lot for your support.

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