Error while saving Balsamiq mockup in JIRA

Saving Balsamiq mockups in JIRA causes timeout. Error message says:

ERROR saving mockup

([IOErrorEvent

type="ioError"

bubbles=false

cancelable=false

eventPhage=2 text="Error#2032"]). Use

Mockup/Export Mockup

XML... to save your changes somewhere!

Network trace shows call to:

https://some_company.atlassian.net/plugins/servlet/com.balsamiq.mockups?do=save&issue=SDAT-76

Response is: 500 Internal Server Error

1 answer

This widget could not be displayed.

Futher investigation shows that this issue only happens when I am trying to save a mockup that has incorporates a fairly large color image. I have temporarily worked around the issue by enabling "stetch" mode for the image and thus reducing the size of the rendered preview image that is posted to the API call.

This is still an issue but there is a workaround.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

130 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you