That error message doesn't tell us a whole lot, unfortunately. Can you try reproducing the error, then checking $JIRA_HOME/log/atlassian-jira.log to see if any errors are showing up there? They may be more descriptive and provide a better idea of why the error is occurring.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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