Error when trying to go to Board


In our team we are having the following error message when we try to go to our Board on JIRA:

An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getSidebarHtml' in class com.atlassian.greenhopper.web.rapid.RapidBoardAction threw exception org.eclipse.gemini.blueprint.service.ServiceUnavailableException: service matching filter=[(&(objectClass=com.atlassian.servicedesk.internal.api.ServiceDeskManager)(objectClass=com.atlassian.servicedesk.internal.api.ServiceDeskManager))] unavailable at com.pyxis.greenhopper.jira:greenhopper-webactions//templates/greenhopper/web/board/rapid/rapid-board.vm[line 47, column 17] at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException( at org.apache.velocity.runtime.parser.node.ASTMethod.execute( at org.apache.velocity.runtime.parser.node.ASTReference.execute( at org.apache.velocity.runtime.parser.node.ASTReference.render( at org.apache.velocity.runtime.parser.node.SimpleNode.render( at org.apache.velocity.Template.merge( at org.apache.velocity.Template.merge( at at com.atlassian.velocity.DefaultVelocityManager.writeEncodedBodyImpl( at com.atlassian.velocity.DefaultVelocityManager.writeEncodedBody( at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.toWriterImpl( at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.asHtml( at com.atlassian.jira.web.dispatcher.JiraVelocityViewDispatcher.dispatch( at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchViaVelocityView( at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchView( at

The worst thing is that the software is asking if we would recommend it to other colleagues.

Screen Shot 2016-03-31 at 4.55.31 PM.png

Hope someone could help us.


Best regards,

Álvaro J.

1 answer

HI Alvaro,


have you tried to reindex JIRA? If so please restart server and check available space and memory.

This should help.


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