Hi,
In our team we are having the following error message when we try to go to our Board on JIRA:
An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getSidebarHtml' in class com.atlassian.greenhopper.web.rapid.RapidBoardAction threw exception org.eclipse.gemini.blueprint.service.ServiceUnavailableException: service matching filter=[(&(objectClass=com.atlassian.servicedesk.internal.api.ServiceDeskManager)(objectClass=com.atlassian.servicedesk.internal.api.ServiceDeskManager))] unavailable at com.pyxis.greenhopper.jira:greenhopper-webactions//templates/greenhopper/web/board/rapid/rapid-board.vm[line 47, column 17] at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:337) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:284) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262) at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:342) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336) at org.apache.velocity.Template.merge(Template.java:328) at org.apache.velocity.Template.merge(Template.java:235) at org.apache.velocity.app.VelocityEngine.mergeTemplate(VelocityEngine.java:381) at com.atlassian.velocity.DefaultVelocityManager.writeEncodedBodyImpl(DefaultVelocityManager.java:117) at com.atlassian.velocity.DefaultVelocityManager.writeEncodedBody(DefaultVelocityManager.java:97) at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.toWriterImpl(DefaultVelocityTemplatingEngine.java:122) at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.asHtml(DefaultVelocityTemplatingEngine.java:113) at com.atlassian.jira.web.dispatcher.JiraVelocityViewDispatcher.dispatch(JiraVelocityViewDispatcher.java:51) at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchViaVelocityView(JiraWebworkViewDispatcher.java:89) at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchView(JiraWebworkViewDispatcher.java:56) at
The worst thing is that the software is asking if we would recommend it to other colleagues.
Screen Shot 2016-03-31 at 4.55.31 PM.png
Hope someone could help us.
Best regards,
Álvaro J.
HI Alvaro,
have you tried to reindex JIRA? If so please restart server and check available space and memory.
This should help.
Regards
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