Error when starting JIRA

This is the log from localhost.2015-07-27.log:

 

Jul 27, 2015 6:27:22 PM org.apache.catalina.core.ApplicationContext log

INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: loaded (conf ok)

Jul 27, 2015 6:27:22 PM org.apache.catalina.core.ApplicationContext log

INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: destroy called

Jul 27, 2015 6:27:22 PM org.apache.catalina.core.StandardContext listenerStop

SEVERE: Exception sending context destroyed event to listener instance of class com.atlassian.jira.startup.LauncherContextListener

java.lang.NullPointerException

        at com.atlassian.jira.startup.ClusteringLauncher.stop(ClusteringLauncher.java:31)

        at com.atlassian.jira.startup.DefaultJiraLauncher.stop(DefaultJiraLauncher.java:166)

        at com.atlassian.jira.startup.LauncherContextListener.contextDestroyed(LauncherContextListener.java:115)

        at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:5033)

        at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5685)

        at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)

        at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1591)

        at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1580)

        at java.util.concurrent.FutureTask.run(FutureTask.java:266)

        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

        at java.lang.Thread.run(Thread.java:745)

 

Jul 27, 2015 6:51:35 PM org.apache.catalina.core.ApplicationContext log

INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: loaded (conf ok)

~                                                                                

2 answers

1 accepted

Well, after opening the ports, JIRA ran perfectly without doing anything else.

0 vote

You're going to need to explain what you're running, where it falls over and how you installed it.

hi Nic,

thank you for your reply.

I found out that my firewall is blocking all ports except port 80 by default.  I'm running on hostgator.  I've installed JIRA using the install wizard on CentOS.

So I've asked the admin to open the ports on the shutdown port incoming/outgoing and the tomcat server port inbound/outbound.  Are there any other ports that need to be opened in order to use all features of JIRA as well as to get it running at least?

The UI usually runs on port 8090, unless you've changed it. But the ports wouldn't cause that error.

Also I wasn't sure if both inbound/outbound ports were required to be opened for the shutdown port, as well as the tomcat server ports? For HipChat there is a system requirements that details what ports need to be opened: https://confluence.atlassian.com/display/HC/System+Requirements+for+HipChat+Server where it tells what ports to open but for JIRA I could only find: https://confluence.atlassian.com/display/JIRA/Changing+JIRA's+TCP+Ports

Why are you messing around with ports when your error has nothing to do with them.

thanks for your comment, can you tell me what is the cause of the error?

Please, read the answer above.

I'm running JIRA 6.4.x on CentOS using the custom installation wizard running on the host hostgator. I'm not sure what you mean by falls over. Please tell me what other information you need. Thanks.

You said you have an error when running JIRA. (It's a colloquialism to say "it fell over", but it means "the error"). Then you posted a part of your log ( missing the rest of it which might help us), and you have not described any of the symptoms of the error. /We can't help you unless you explain what is wrong. Imagine ringing a car mechanic and saying "there's something wrong with my car, there's a red light on the dashboard" and telling him nothing else. He can't help you - you haven't told him if it's an oil light, a petrol light, your car is in a ditch or it's been attacked by a horde of penguins.

Thanks for your help but it seemed the error was from the ports being closed.

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