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Error when creating issues from greenhopper

Henric Johansson Jan 28, 2013

Hello. When we are trying to add a new issue from greenhopper (under epic or just "Create Issue) the issue is created, but we get this error instead of confirmation:

----

An error occurred

Hide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

◦ Exception: Uncaught TypeError: Cannot read property 'Deferred' of undefined

◦ Resource: https://jira.a.snowmen.se/s/en_USp282r6-418945332/846/4/c5b1009c1f3c8979da432819b17b17eb/_/download/contextbatch/js/gh-rapid/batch.js

◦ Line: 1181

Environment

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.56 Safari/537.17

----

Jira: v5.2.4.1

Greenhopper: 6.1.2

I have disabled all plugins but Greenhopper, but to no avail. Thanful for any assistance.

Best regards

/Henric

14 answers

1 accepted

6 votes
Answer accepted
Ahmad Danial Atlassian Team Feb 05, 2013

Hey there, everyone.

Looking at the error provided by Henric, I believe that it might be related to this bug:

https://jira.atlassian.com/browse/GHS-7317

Add yourself as a watcher and share your concerns about it. Since it is in the open state, you might have to wait for the feedback from the developers on this. Hope it helps.

Warm regards,

Danial

Henric Johansson Feb 05, 2013

Ah, excellent. Please all, go and vote for this issue som we can let it have some attention.

Ahmad Danial Atlassian Team Feb 05, 2013

Hey there again, everyone.

Wonderful. Glad to be of help to all of you!

Warm regards,

Danial

David Witherspoon Feb 11, 2013

FYI for those that aren't watching the issue mentioned by Danial - https://jira.atlassian.com/browse/GHS-7317 was added to their current Sprint on Friday and resolved last night. Should be fixed in 6.1.4

Karie Kelly Feb 25, 2013

Do we know when the fix will be available for download?

1 vote
delph.ine Jan 30, 2013

Same Problem to me.

Jira: 5.2.5

Greenhopper 6.1.2

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_2) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.57 Safari/537.17

Maybe sth. Mac specific???

cu

delph.ine

Jon Sword Jan 30, 2013

Same issue here on JIRA 5.2 and GH 6.1.2
This has happened a few times

And a slightly different one:

Exception: TypeError: $ is undefinedResource: http://jira.fx.srv.westpac.com.au/s/en_US-9slpbc-418945332/812/2/c5b1009c1f3c8979da432819b17b17eb/_/download/contextbatch/js/gh-rapid/batch.js
Line: 1181

EnvironmentMozilla/5.0 (Windows NT 6.0; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0

Has anyone opened an issue with Atlassian?

1 vote
David Witherspoon Feb 04, 2013

Hi all -

I have a support ticket open but not an issue within JIRA. At this point I have given them a c ouple support zips after being asked to re-index and all the standard troubleshooting. Will update once there's a resolution

0 votes
C. Faysal Jan 30, 2013

i just successfully created an issue from greenhopper (6.1.2) on jira (5.2.5) using a MAC

Jon Sword Jan 30, 2013
We have created dozens of issues - this appears to be an intermittent error and it does not appear to be mac specific.
0 votes
David Witherspoon Jan 30, 2013

Having similar error (not exactly the same) in Jira 5.2.0, GH 6.1.2 and have raised an issue with Atlassian support. Will post their reply here once I hear back

Exception: TypeError: $ is undefined

Resource: http://cv-jira.corp.nextag.com:8080/s/en_US-8gjcft-418945332/812/108/7b9442f3ef761810aa29890db9865c95/_/download/contextbatch/js/gh-rapid/batch.js

Line: 1181

0 votes
David Rose Jan 31, 2013

We are also having the same issue, JIRA 5.2.1 GH 6.1.2, happens every time we create an issue throught the backlog.

0 votes
David Rose Jan 31, 2013

We are also having the same issue, JIRA 5.2.1 GH 6.1.2, happens every time we create an issue throught the backlog.

0 votes
Mario Teetzen Feb 03, 2013

Same problem here.

Also with

Jira: 5.2.5

Greenhopper 6.1.2

0 votes
Violette Feb 04, 2013

Hi, is there a JIRA ticket open for this? Can I vote to get it fixed.

0 votes
Violette Feb 04, 2013

Hi, is there a JIRA ticket open for this? Can I vote to get it fixed? We're having this problem as well. JIRA 5.2.4, GH 6.1.2, Windows

Ahmad Danial Atlassian Team Feb 11, 2013

Hey there, Violette.

You can kindly refer to the following bug report to monitor the progress of it. It should be fixed in GreenHopper 6.1.4.

https://jira.atlassian.com/browse/GHS-7317

Warm regards,

Danial

0 votes
Henric Johansson Feb 05, 2013

I am escalating this now, since more than me seem to have this problem.

Has anyone managed to raise an Jira issue with Atlassian? I am a bit reluctant to do so if there already are one, also, they do tend to drown there.

0 votes
David Witherspoon Feb 25, 2013

6.1.3.2 was made available last Friday for download

Karie Kelly Feb 25, 2013

I thought you said the fix was in 6.1.4 - or, are you saying it is in both?

0 votes
David Witherspoon Feb 25, 2013

Yeah, it was tagged with fix version 6.1.4 but for some reason they never released that but did a 6.1.3.2 last week

Lisa Marie Lamb Mar 19, 2013

So I can't find any clues as to when 6.1.4. is targeted for release - anyone?

0 votes
David Witherspoon Mar 19, 2013

6.1.4.2 is available for download customers now. Since I am one I don't know exactly the schedule for ondemand but would guess it's soon as well

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