Error updating addons - JIRA, Confluence, Stash, et al.

I noticed about 10 hours ago our Confluence instance can't seem to download new versions of addons (like the Universal Plugin Manager); it immediately errors out with a generic error. I chalked it up to Marketplace downtime. It's still not working, and trying Stash and JIRA give the same result. I looked in the Confluence HOME/logs/atlassian-confluence.log and there's an entry for each attempt:

2014-10-15 08:44:44,929 ERROR [UpmAsynchronousTaskManager:thread-2] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138571
-- url: /rest/plugins/1.0/ | referer: https://confluence-company.com/plugins/servlet/upm | userName: <snip>

But no other messages. I don't think we installed a proxy server that could be interfering with things in the last few days; if I do a "wget https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138571" at the command line on one of the affected servers, it works just fine, the whole jar comes down. All the servers in question are Ubuntu 14.04.1 64-bit Servers, updated to latest patches within the last 2 weeks, and all apps - JIRA, Confluence, Stash, are all on the current patch level or within a minor rev of the latest patch level. 

So - any chance the announcement that Atlassian has disabled SSLv3 on all their external servers in the last 24 hours has anything to do with this?

-Kelly

 

2 answers

1 accepted

Hi Kelly,

This is being tracked by AMKT-11038. We do believe it is caused by disabling SSLv3 and are testing out a fix at the moment.

We believe the issue has been resolved. It was caused by a configuration change related to disabling SSLv3 in Atlassian Marketplace.

OP here, can confirm. Add-ons are able to update again .

I have this problem now (May 2016), the above answer is from Oct 2014.

Is there a problem now again?

 

Hi Jonas,

I suggest you raise an issue for this at support.atlassian.com.

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