Error trying to sort by custom field

In the issue navigator, I configured an additional column that is a custom field. If I try to sort the issues by that field I get the following error message:

Error occurred communicating with the server. Please reload the page and try again.

4 answers

This widget could not be displayed.

Look at the atlassian-jira.log file. There must be some error that will help you indetify the issue.

From the atlassian-jira log file, I believe this is the location of the error:


2013-08-28 10:50:05,677 http-bio-8080-exec-9 ERROR hodgens 650x33945x2 1u65tct /rest/issueNav/1/issueTable [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service

java.lang.ClassCastException: com.atlassian.jira.issue.customfields.option.LazyLoadedOption cannot be cast to java.lang.String


There is additional informational log info that I could also include if necessary.


This widget could not be displayed.

I should also point out that we are using the download version of JIRA and that it happens every time I try to sort.

This widget could not be displayed.

I got this issue too. The problem is that the Custom Field had no searcher defined, once the searcher was set I had to re-index the instance. That fixed it.

This widget could not be displayed.

Hi I got also this problem. I think it's a bug for some type of customfield as SelectList, instead for Select List Cascade without associate searcher sorting works well.

Indeed a customfield w/o searcher is not searchable but it is sortable.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

573 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you