Error to view values of field Type Label

I have a problem with the Labels field.

When I want to see the list of available values of the field Labels, I got a pop-up with an error message:

"The JIRA server was contacted but has returned an error response. We are unsure of the result of his operation".

then no values are displayed...

When I start typing some letters the list corresponding appeared.

Can you give me some explanations regarding errors?

Do I have a way as admin: to clean up the list of values?

 

I tried to define other fields type Label and I have the same problem.

It works correctly on another server.

Can you help me on this topic?

Thank you in advance for your answer.

 

Christine.Maillé

 

 

1 answer

0 votes

Hi Christine,

You may be running into the issue outlined in this article.

Reproduce the issue and then take a look at the JIRA_HOME/log/atlassian-jira.log to see if you are able to find a similar stack trace to the one in the article I linked to.  If so follow the steps in the article to resolve and you should be set.

Branden

 

Thnak you for your answer.

 

I don't have exactly the same error. I have:

2017-06-23 08:06:42,670 http-nio-8080-exec-23 ERROR uidt2238 486x144984x1 13ytt3z 10.219.131.188 /rest/api/1.0/labels/17259/suggest [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null

...

 at java.lang.reflect.Method.invoke(Unknown Source)
 at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
 at com.sun.proxy.$Proxy264.getSuggestedLabels(Unknown Source)
 ... 2 filtered
 at java.lang.reflect.Method.invoke(Unknown Source)

...

at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Unknown Source)

Can it be the same use case?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot