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Hi Roberto,

Unfortunately the Support Zip you sent did not come through.  When you look at your Support Zip take a look to see if you can find any add-ons that did not load or OutOfMemory errors. 


Next, look in Manage Add-Ons and see if all the modules are enabled for the Web Panel Plugin:

Screen Shot 2017-12-06 at 1.09.44 PM.png

Additionally you can run the following to see if there are any disabled add-ons:

SELECT * FROM pluginstate where pluginenabled = 'false';

If you see any disabled plugins, especially related to com.atlassian.servicedesk:sla-web-panel you can enable it by using the following:

UPDATE pluginstate SET pluginenabled='true' WHERE pluginkey='<pluginkey from query above>';

Once you do that you'll restart JIRA. 

Let me know if that does not resolve the issue and we'll go from there.  If it does not, see if you can find any snippets in the logs that correspond to this behavior and paste the snippet here.



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