I need assistance. We are trying to install Jira 5.1.1 and during the Step 1 of 1. when testing the connection we encountered this error msg. How do we solve the problem and move forward
Error connecting to database
Communications link failure The last packet sent successfully to the server was 0 milliseconds ago. The driver has not received any packets from the server
After looking at the issue further and many attempts to reconfigure my dbconfig.xml file we found that the localhost or dbserver id was configured incorrectly. In the dbconfig.xml file it asked for a dbserver name id. It isn't clear per instructions that it's the localhost if the MySQL server resides on the same system as the Jira application. After providing the localhost ip and port info we were able to connect successfully.
Thanks for your feedbak
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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