Error received when copying and pasting?

Hi,

When copying and pasting into a JIRA issue from another application, our users often get the following error message: "The JIRA server could not be contacted. This may be a temporary glitch or the server may be down. Close this dialog box and press refresh in your browser."

We thought this might be due to special characters, but even when the content is copied and pasted into Notepad, and then into JIRA from Notepad, the error still occurs.

This can be very inconvenient, especially if you have a lot of content to be pasted.

Please let me know if you have any solutions to this problem.

Thanks,

Lisa

1 answer

0 votes
Timothy Chin Community Champion Mar 05, 2015

There can be a number of reasons for this problem. One of them could be that they left the dialog box open for too long and their session timed out. It could even be because the network was down at the time it was submitted.

The only way to figure out would be to actually see what the logs say at that time.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

1,174 views 15 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you