Error received when copying and pasting?


When copying and pasting into a JIRA issue from another application, our users often get the following error message: "The JIRA server could not be contacted. This may be a temporary glitch or the server may be down. Close this dialog box and press refresh in your browser."

We thought this might be due to special characters, but even when the content is copied and pasted into Notepad, and then into JIRA from Notepad, the error still occurs.

This can be very inconvenient, especially if you have a lot of content to be pasted.

Please let me know if you have any solutions to this problem.



1 answer

0 vote
Timothy Chin Community Champion Mar 05, 2015

There can be a number of reasons for this problem. One of them could be that they left the dialog box open for too long and their session timed out. It could even be because the network was down at the time it was submitted.

The only way to figure out would be to actually see what the logs say at that time.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

434 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you