This error usually is caused by third-party plugins or field requirements. There are some troubleshooting steps in our JIRA Software: "Exception: Uncaught TypeError. The first thing I would do is start with is to enable Safe Mode in JIRA and test again:
To troubleshoot the third-party plugin possibility:
If the problem does not persist in safe mode enable the add-ons one by one until the issue re-occurs and you'll know which add-on could be causing the issue.
Take a look at JIRA Software: "Exception: Uncaught TypeError for further steps and let us know the outcome.
I've tried with Safe Mode and have same result, error looping...
I read the guide JIRA Software: "Exception: Uncaught TypeError but our error do not talk about a fields so it's no useful in our case.
We don't know how to solve it.
PD When I try to attach the support zip it throw an error. Could you give us a mail to send it?
Do you have an announcement banner? If you do have an announcement banner, copy the text and paste it in a text file. Remove the banner text from JIRA and retry the board operation.
Let me know if you're able to access the board at that time.
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