Error opening boards Edited

Captura de pantalla de 2017-12-18 14-39-05.png

When we open any board (include empty projects), sprint or kanban we have this error looping.


We use JIRA 7.2.2.


Any idea?


2 answers

0 votes


This error usually is caused by third-party plugins or field requirements.  There are some troubleshooting steps in our JIRA Software: "Exception: Uncaught TypeError.  The first thing I would do is start with is to enable Safe Mode in JIRA and test again:

To troubleshoot the third-party plugin possibility:

  1. Browse through Administration > Add-ons > Manage add-ons and then click on "Enable safe mode" (this will disable all plugins).
  2. Check if the problem persists.

If the problem does not persist in safe mode enable the add-ons one by one until the issue re-occurs and you'll know which add-on could be causing the issue. 

Take a look at JIRA Software: "Exception: Uncaught TypeError for further steps and let us know the outcome.



I've tried with Safe Mode and have same result, error looping...


I read the guide JIRA Software: "Exception: Uncaught TypeError but our error do not talk about a fields so it's no useful in our case.


We don't know how to solve it.


PD When I try to attach the support zip it throw an error. Could you give us a mail to send it?

Hi Albert,

Do you have an announcement banner?  If you do have an announcement banner, copy the text and paste it in a text file.  Remove the banner text from JIRA and retry the board operation.

Let me know if you're able to access the board at that time.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,086 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you