Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error importing issue ExternalIssue{externalId=autoid-2070628689848586821, summary=Registration}

Por que me da este error, el fichero csv que utilizo es:

Summary,Clave de Incidencia,Responsable,Tipo de Incidencia,Categoria,Fecha de Creación,Estado,Descripcion,Prioridad
"prueba peticion 1",DESK-9999,fpicoa,Incidente,Ensura,17/12/2015,Abierta,"Buenas,Tenemos varias polizas y contratos cuya vigencia paso hace mucho",Low

3 answers

0 votes

Hi David

Your csv file does not meet the format requirements, you can check this resource for more information:

I will give you a call in a couple of minutes...



Can few fields be left blank while import? 

Last week I could successfully import the same csv in dev environment, I hardly made any changes to file, not sure why it doesn't import now. Now, it doesn't import to dev environment too to another project.

I have the same error and I met all the above points you mentioned above.

Followed the above links still the same error -

1 projects and 0 issues imported successfully!

Import completed with 100 errors:

  • Error importing issue [externalId='autoid-3193429464196132252', summary='Internal Pre and PRD consoles should be restricted to jumphost. But can be accessed by desktops']
  • Error importing issue [externalId='autoid-3595183157424957155', summary='corpregistry has an ejb injection in all environments']
  • Error importing issue [externalId='autoid-2241411063412407852', summary='corpregistry only needs one server running in the cluster']
  • Error importing issue [externalId='autoid-8673940725337750076', summary='client IP not being passed into logs']
  • Error importing issue [externalId='autoid-337310478029586513', summary='need splunk dashboard for PRD']

Hi Divya,


I am seeing the same issue, Did you manage to resolve this?

Like Carlos Piedade likes this

Yes I did, are you importing date through your csv?

Please check if the date format in your csv file is the same as the date in your JIRA system, goto Administration --> System --> Look and feel


In my case, I am not importing with date fields, I have removed them from the .csv file and even so it indicates the same error regarding the summary of the issue, how can I fix it?


Error importing issue [externalId='autoid-1391853848755993281', summary='"Test issue"']: Unable to create issue: "Test issue"



Hi @Milena Gonzalez , @David de la Fuente López 


I suggest you to verify the Workflow validators which are preventing you to Create the issues in that project..


I think this might be helpful for anyone on this chain.. :)



I have added one more column in CSV to map with Status. and i have enter the name of very first status of workflow. eg. todo because i have "todo" first status in my workflow. and then imported the test case from CSV. Doing this my all test cases imported successfully.

TCID,   Summary,    step,      data,     Expected Result,   Status
1,       CSV import,   test,       test, t    est,                       to do

Dear All,

There can be 2 reason for this issue.

1) Check issue type of the tickets getting imported. There is high possibility that issues getting imported are of different Issue Type as you expected. It may have different workflow or different fields on the screen.

2) Check date format in your JIRA instance & update the CSV file with that format.



There can be 1 more reason for this issue:

Check the Status name properly.

Example : If the status in Jira workflow is "Completed", then the CSV file must have "Completed", not "Complete".

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you