Error importing data when trying to restore Jira xml backup

[Valeriya Petrukhina]

Hello,

I'm trying to restore Jira full xml backup for on my backup environment and getting this error message:

Error importing data: org.xml.sax.SAXException: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Action][id,11121][body,Сhecked in Outlook without SD installed I received same error Bug is closed][author,ekolesnikov][updated,2009-02-03 17:03:12.0][created,2009-02-03 17:02:56.0][issue,12269][type,comment][updateauthor,ekolesnikov] (SQL Exception while executing the following:INSERT INTO jiraaction (ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Incorrect string value: '\xD0\xA1heck...' for column 'actionbody' at row 1)) java.lang.Exception: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Action][id,11121][body,Сhecked in Outlook without SD installed I received same error Bug is closed][author,ekolesnikov][updated,2009-02-03 17:03:12.0][created,2009-02-03 17:02:56.0][issue,12269][type,comment][updateauthor,ekolesnikov] (SQL Exception while executing the following:INSERT INTO jiraaction (ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Incorrect string value: '\xD0\xA1heck...' for column 'actionbody' at row 1))

I was trying to use atlassian-xml-cleaner-0.1 tool, reexport xml, nothing is helpfull.

What should I try to do now?

Thanks!

[Timothy]

Manually fix the data in the XML?

Another thing to check is the colation of the database.

[Valeriya Petrukhina]

It was MySQL server error. It is fixed now.

Thank you!

[Venu Madhav]

Could you please elaborate how did you fixed ?

[Olive Technology]

Hey Valeriya Petrukhina, Can you elaborate how this issue is resolved.