Error importing data when trying to restore Jira xml backup

Hello,

I'm trying to restore Jira full xml backup for on my backup environment and getting this error message:

Error importing data: org.xml.sax.SAXException: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Action][id,11121][body,Сhecked in Outlook without SD installed I received same error Bug is closed][author,ekolesnikov][updated,2009-02-03 17:03:12.0][created,2009-02-03 17:02:56.0][issue,12269][type,comment][updateauthor,ekolesnikov] (SQL Exception while executing the following:INSERT INTO jiraaction (ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Incorrect string value: '\xD0\xA1heck...' for column 'actionbody' at row 1)) java.lang.Exception: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Action][id,11121][body,Сhecked in Outlook without SD installed I received same error Bug is closed][author,ekolesnikov][updated,2009-02-03 17:03:12.0][created,2009-02-03 17:02:56.0][issue,12269][type,comment][updateauthor,ekolesnikov] (SQL Exception while executing the following:INSERT INTO jiraaction (ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Incorrect string value: '\xD0\xA1heck...' for column 'actionbody' at row 1))

I was trying to use atlassian-xml-cleaner-0.1 tool, reexport xml, nothing is helpfull.

What should I try to do now?

Thanks!

1 answer

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Timothy Chin Community Champion Jan 26, 2014

Manually fix the data in the XML?

Another thing to check is the colation of the database.

It was MySQL server error. It is fixed now.

Thank you!

Could you please elaborate how did you fixed ?

Hey Valeriya Petrukhina, Can you elaborate how this issue is resolved.

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