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Error following Universal Plugin Manager update

Neil Smith
Neil Smith June 23, 2014

Following update of Universal Plugin Manager I get a 500 server error. Can you help?

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Technical details

Log's referral number: 4c91077e-decb-4b29-9f59-199dbe4ef05d

Cause

Referer URL: Unknown

java.lang.RuntimeException: org.apache.jasper.JasperException: com.atlassian.cache.CacheException: java.lang.NullPointerException: com.atlassian.cache.memory.MemoryCacheManager$1$1@549b1cb1 returned null for key com.atlassian.cache.impl.ReferenceKey@0.
java.lang.RuntimeException: org.apache.jasper.JasperException: com.atlassian.cache.CacheException: java.lang.NullPointerException: com.atlassian.cache.memory.MemoryCacheManager$1$1@549b1cb1 returned null for key com.atlassian.cache.impl.ReferenceKey@0.
	at com.opensymphony.sitemesh.webapp.decorator.BaseWebAppDecorator.render(BaseWebAppDecorator.java:37)
	at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:92)
	at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:124)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.jira.mobile.servlet.filter.MobileRedirectFilter.doFilter(MobileRedirectFilter.java:59)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.jira.mobile.servlet.filter.DesktopSwitchFilter.doFilter(DesktopSwitchFilter.java:46)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.jira.mobile.servlet.filter.MobileAuthenticationFilter.doFilter(MobileAuthenticationFilter.java:92)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:234)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:169)
	at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:61)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:57)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)
	at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
	at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
	at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)
	at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:74)
	at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
	at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:55)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.analytics.client.filter.AnalyticsFilter.doFilter(AnalyticsFilter.java:27)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:78)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
	at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:57)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1041)
	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:603)
	at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)
Caused by: org.apache.jasper.JasperException: com.atlassian.cache.CacheException: java.lang.NullPointerException: com.atlassian.cache.memory.MemoryCacheManager$1$1@549b1cb1 returned null for key com.atlassian.cache.impl.ReferenceKey@0.
	at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:549)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:470)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:749)
	at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:605)
	at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:544)
	at com.opensymphony.sitemesh.compatability.OldDecorator2NewDecorator.render(OldDecorator2NewDecorator.java:46)
	at com.opensymphony.sitemesh.webapp.decorator.BaseWebAppDecorator.render(BaseWebAppDecorator.java:33)
	... 124 more
Caused by: com.atlassian.cache.CacheException: java.lang.NullPointerException: com.atlassian.cache.memory.MemoryCacheManager$1$1@549b1cb1 returned null for key com.atlassian.cache.impl.ReferenceKey@0.
	at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:47)
	at com.pyxis.greenhopper.jira.license.GreenHopperLicenseStoreImpl.retrieve(GreenHopperLicenseStoreImpl.java:35)
	at com.pyxis.greenhopper.jira.license.GreenHopperPluginLicenseManager.getCurrentLicense(GreenHopperPluginLicenseManager.java:102)
	at com.pyxis.greenhopper.jira.license.GreenHopperLicenseManagerImpl.doVerify(GreenHopperLicenseManagerImpl.java:131)
	at com.pyxis.greenhopper.jira.license.GreenHopperLicenseManagerImpl.verify(GreenHopperLicenseManagerImpl.java:121)
	at com.atlassian.greenhopper.conditions.GreenHopperLicenseCheckerImpl.isGreenHopperPresentAndLicensed(GreenHopperLicenseCheckerImpl.java:20)
	at com.atlassian.greenhopper.conditions.IsGreenHopperLicensedCondition$2.apply(IsGreenHopperLicensedCondition.java:41)
	at com.atlassian.greenhopper.conditions.IsGreenHopperLicensedCondition$2.apply(IsGreenHopperLicensedCondition.java:37)
	at com.atlassian.fugue.Option$Some.fold(Option.java:377)
	at com.atlassian.greenhopper.conditions.IsGreenHopperLicensedCondition.shouldDisplay(IsGreenHopperLicensedCondition.java:27)
	at com.atlassian.plugin.webresource.condition.DecoratingLegacyCondition.shouldDisplayImmediate(DecoratingLegacyCondition.java:45)
	at com.atlassian.plugin.webresource.condition.DecoratingAndCompositeCondition.shouldDisplayImmediate(DecoratingAndCompositeCondition.java:37)
	at com.atlassian.plugin.webresource.condition.DecoratingAndCompositeCondition.shouldDisplayImmediate(DecoratingAndCompositeCondition.java:37)
	at com.atlassian.plugin.webresource.WebResourceModuleDescriptor.shouldDisplayImmediate(WebResourceModuleDescriptor.java:228)
	at com.atlassian.plugin.webresource.DefaultResourceDependencyResolver.resolveDependencies(DefaultResourceDependencyResolver.java:143)
	at com.atlassian.plugin.webresource.DefaultResourceDependencyResolver.getDependencies(DefaultResourceDependencyResolver.java:53)
	at com.atlassian.plugin.webresource.assembler.DefaultWebResourceAssembler$ResourceRequirer.getAllModuleKeysDependencies(DefaultWebResourceAssembler.java:344)
	at com.atlassian.plugin.webresource.assembler.DefaultWebResourceAssembler$ResourceRequirer.includeResources(DefaultWebResourceAssembler.java:271)
	at com.atlassian.plugin.webresource.assembler.DefaultWebResourceAssembler$ResourceRequirer.access$1200(DefaultWebResourceAssembler.java:227)
	at com.atlassian.plugin.webresource.assembler.DefaultWebResourceAssembler$DefaultAssembledResources.drainIncludedResources(DefaultWebResourceAssembler.java:208)
	at com.atlassian.jira.plugin.navigation.HeaderFooterRendering.includeHeadResources(HeaderFooterRendering.java:82)
	at org.apache.jsp.decorators.general_jsp._jspService(general_jsp.java:231)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
	... 154 more
Caused by: java.lang.NullPointerException: com.atlassian.cache.memory.MemoryCacheManager$1$1@549b1cb1 returned null for key com.atlassian.cache.impl.ReferenceKey@0.
	at com.google.common.collect.ComputingConcurrentHashMap$ComputingMapAdapter.get(ComputingConcurrentHashMap.java:401)
	at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:39)
	... 178 more
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3 answers

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Answer accepted
Neil Smith
Neil Smith June 23, 2014

We have resolved this issue by replacing the Universal Plugin Manager jar file manually with the file from the orignal installation which, oddly, appears to be the same version. Now all working fine. Can only assume the file was corrupted.

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Morgan Knicely
Morgan Knicely
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 12, 2014

This is an important point! In https://jira.atlassian.com/browse/GHS-10844 it mentions a possible workaround of upgrading UPM. For one of our customers this didn't work, they had to **re-install the same version** of UPM from the original installation.

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Neil Smith
Neil Smith June 23, 2014

Thanks for the prompt reply. Unfortunately I didn't make a note of the UPM version but I'm guessing it's the latest one as the update option only appeared today. The error affects Jira globally so I guess a support ticket is the way to go.

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crf
crf
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 23, 2014

No worries... please see my correction above, as it contains important information for support.

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crf
crf
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 23, 2014

This exception indicates that the version of UPM has a bug in it. Specifically, it has used a cache loader that returned a null value, which is not permitted. Either the null value is itself a problem or UPM should have wrapped it in a CacheObject, Optional, or similar container structure to prevent the explicit return of a null value directly.

You haven't said what version of UPM this is and whether the error happens everywhere or just on the Manage Add-Ons page, etc. or whether or not you instance is completely down. If your system is down, then you should probably open a support ticket, as they will be better able to walk you through your options.

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crf
crf
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 23, 2014

Correction:

Looking more closely at the stack trace, this is a bug in JIRA Agile that can surface when it isn't licensed. I've verified that it exists in their current master and have opened a bug report for you. In the meantime, you should open a support ticket on support.atlassian.comand mention both this question and the bug that I have opened for you, which is

https://jira.atlassian.com/browse/GHS-10844

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