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For example: https://zeroturnaround.atlassian.net/browse/LS-1
Judging from the provided URL, I believe that you are running on JIRA OnDemand which is hosted by us. Since this is the case, I believe that it's best for you to raise a support requst in our support system (https://support.atlassian.com) under the OnDemand support project, and our support engineer will investigate further on our problem here.
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