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Error displayed on a multiple user (Custom Field)

Hi,

I have created a custom field SnP users  when i am updating the custom field , error is displayed.  I have add -on script runner on the jira server even i have disabled the addon, the error remains the same.

JIRA version used: 7.4

Please see screenshots:

image.pngimage.png

1 answer

0 votes
Andy_Heinzer Atlassian Team Sep 19, 2017

Hi Swarna,

Sorry to hear that you are encountering this problem.  The specific error message of:

Exception: Uncaught TypeError: Cannot read property 'scrollTop' of undefined

indicates that this is a bug in some JIRA 7.4.x versions in regards to using a custom field of type user picker.  Please see https://jira.atlassian.com/browse/JSWSERVER-16073  for more details.

From reading that description though you should be able to at least dismiss this warning and continue on that page.  I realize this isn't ideal, but I would recommend watching that issue for updates or other possible work-around here.

Hi Andy,

Is this issue resolved in JIRA Software 7.5?

Thanks

Swarna

Andy_Heinzer Atlassian Team Sep 20, 2017

Hi Swarna,

I wasn't sure of the answer here, so I went through and tested with with the Jira Software 7.5.0 version.  In my testing I was able to recreate this specific error on the page.  So to answer your question, No, this has not yet been resolved in the 7.5.0 release.

I would recommend watching https://jira.atlassian.com/browse/JSWSERVER-16073 for additional updates.   I don't know exactly when this might be addressed, but when that issue is updated, it will indicate if this issue is being worked on, and what version will provide a fix for this error.

Hi Andy,

Thanks for assistance. Will follow the link above.

 

Regards,

Swarna

Hello Gentlemen,

Issue seems to be still unresolved - just happened on my on-premise instance.
(JIRA SOFTWARE 7.10.2)

Best regards,

MK

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