Error displayed on a multiple user (Custom Field)

Hi,

I have created a custom field SnP users  when i am updating the custom field , error is displayed.  I have add -on script runner on the jira server even i have disabled the addon, the error remains the same.

JIRA version used: 7.4

Please see screenshots:

image.pngimage.png

1 answer

0 votes

Hi Swarna,

Sorry to hear that you are encountering this problem.  The specific error message of:

Exception: Uncaught TypeError: Cannot read property 'scrollTop' of undefined

indicates that this is a bug in some JIRA 7.4.x versions in regards to using a custom field of type user picker.  Please see https://jira.atlassian.com/browse/JSWSERVER-16073  for more details.

From reading that description though you should be able to at least dismiss this warning and continue on that page.  I realize this isn't ideal, but I would recommend watching that issue for updates or other possible work-around here.

Hi Andy,

Is this issue resolved in JIRA Software 7.5?

Thanks

Swarna

Hi Swarna,

I wasn't sure of the answer here, so I went through and tested with with the Jira Software 7.5.0 version.  In my testing I was able to recreate this specific error on the page.  So to answer your question, No, this has not yet been resolved in the 7.5.0 release.

I would recommend watching https://jira.atlassian.com/browse/JSWSERVER-16073 for additional updates.   I don't know exactly when this might be addressed, but when that issue is updated, it will indicate if this issue is being worked on, and what version will provide a fix for this error.

Hi Andy,

Thanks for assistance. Will follow the link above.

 

Regards,

Swarna

Hello Gentlemen,

Issue seems to be still unresolved - just happened on my on-premise instance.
(JIRA SOFTWARE 7.10.2)

Best regards,

MK

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

1,339 views 17 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you