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Error creating issue.

Bill Johnson1
Bill Johnson March 3, 2014

We are getting this error when trying to create an issue the service desk.

Error creating issue: Exception while executing SIL program >>userManager<<

What does that mean? Where can I start to troubleshoot?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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March 4, 2014

You've got a Jjupin script (written in SIL) attached to the create transtion in the workflow - look under post-functions first, as it's most likely to be there

You'll need to debug or remove it.

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Badey Bhai
Badey Bhai October 23, 2015

What does this error means it realted to naming in my sil

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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October 23, 2015

It means you have a broken Jjupin script. I can't tell you any more than that - you've not told us what the script is or where it is. You need to find it and remove it.

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