Error creating issue.

We are getting this error when trying to create an issue the service desk.

Error creating issue: Exception while executing SIL program >>userManager<<

What does that mean? Where can I start to troubleshoot?

1 answer

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You've got a Jjupin script (written in SIL) attached to the create transtion in the workflow - look under post-functions first, as it's most likely to be there

You'll need to debug or remove it.

What does this error means it realted to naming in my sil

It means you have a broken Jjupin script. I can't tell you any more than that - you've not told us what the script is or where it is. You need to find it and remove it.

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