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Error connection database

Nilay Joshi Oct 03, 2017

Hello,

I am implementing Jira Service Desk Server on site and when I try to configure the  Jira service desk for the first time. I am getting Error Connecting to database.  I know that all the configuration is correct as I followed the configuration guide on how to configure Jira servicedesk for server.  I am using Microsoft SQL Server 2014 Standard for Database. I have db name jiradb and empty schema is jiraschema and the service account I am using to connect to db is svc_jira and I can connect and log in to sql mgmt studio with that account but when I enter the username and password on Jira database setup on website I get " Error Connecting database"  Login failed for user domainname\svc_jira Clientconnectionid:6297fa4a-faed-ra8f-b47d-1b40079a9c78.

1 answer

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Nic Brough [Adaptavist] Community Leader Oct 03, 2017

The database drivers do not usually do domain based user names.  Have you tried it with just svc_jira ?

Nilay Joshi Oct 04, 2017

Yes, I have tried with just svc_Jira and it didn't work same error message.

Nilay Joshi Oct 04, 2017

Now I am getting error connecting to database  Login failed for user svc_jira.

Nic Brough [Adaptavist] Community Leader Oct 04, 2017

You'll need to check the database logs to see why it is refusing access.

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