Error closing an incident

José María Ruiz Moya
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October 9, 2024

When an incident is closed, it doesn't show in the incident list with a strikethrough, making it difficult to see at a glance which incidents are closed

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John Funk
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October 9, 2024

Hi José - Welcome to the Atlassian Community!

The strikethroughs show for issues that have a Resolution. You should update your workflow for the Incident issue type to set the Resolution field with a Post Function when the issue is Closed/Done. 

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