Error after upgrading to JIRA 7.0.0

[Carlos Henriques]

Hi.

I just upgraded my JIRA installation from JIRA 6.4.12 to JIRA Software 7.0.0.

After the upgrade JIRA showed me a page saying that the upgrade was a success but when I try to access JIRA I get a 500 error.

This are the error details:

java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NoSuchMethodError: com.atlassian.jira.security.JiraAuthenticationContext.getLoggedInUser()Lcom/atlassian/crowd/embedded/api/User;

Any ideas on how to fix this?

Thanks.

[Carlos Henriques · Accepted solution]

JIRA support solved the problem. The error was  caused by the JIRA Calendar plugin, which is imcompatible with JIRA 7.0.

Thanks anyway.

[Pinchus Gelbman]

Thanks, I had the same issue and it got resolved by removing the Calendar plugin.

[Shai Dahan]

I had to remove issue-type-ui-filter-4.1.2_jira-6.4.11.jar which is Issue Type Filters add-on in order to overcome the 500 error page

[Carlos Henriques]

Hi Florent,

You need to remove the plugin file from the plugin folder:

<JIRA_HOME>\Application Data\JIRA\plugins\installed-plugins\

And then restart the JIRA service.

[Carlos Henriques]

Hi.

Maybe you have a different problem that is not related to a plugin. You must check the exception that is shown on the details of that 500 error page.

I suggest you forward your problem to Atlassian support. They solved my problem on the same day I've reported.

[pramote soongkitboon]

Same too.

found error 500 after upgrade to version 7.0 

I'm try delete all file in <JIRA_HOME>\Application Data\JIRA\plugins\installed-plugins\

but not work.

[Florent_Cotton]

Hi,

Got the same problem today.

Any helpful link to explain me how to remove/disable these plugins without the GUI, please ?

Thanks.

[Consulente Atlassian]

login in the linuxbox

cd /var/atlassian/application-data/jira/plugins/installed-pluigins/

ls -alh issue-type-ui-filter-4.1.2_jira-6.4.11.jar

then

mv issue-type-ui-filter-4.1.2_jira-6.4.11.jar issue-type-ui-filter-4.1.2_jira-6.4.11.jar.ciccetto

and reboot Jira 

[Carlos Henriques]

Hi Jamie.

No, I'm not using a custom auth plugin. I don't even have any custom plugin at all, just Atlasian plugins.

My JIRA is connected to a LDAP Directory for authentication, but it's using the built-in User Management for that.

[JamieA]

Presumably you're using a custom authenticator plugin? If so you will need to modify that.