Hi.
I just updated my JIRA Software to version 7.1.0 (windows x64) and the setup finished with no errors, but after launching JIRA I only get a blank screen.
This error is on the log files (stderr):
11-Feb-2016 11:06:25.207 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 346576 ms Exception in thread "JIRA-Bootstrap" com.google.common.util.concurrent.ExecutionError: java.lang.AbstractMethodError at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2201) at com.google.common.cache.LocalCache.get(LocalCache.java:3937) at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941) at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824) at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4830) at org.ofbiz.core.entity.GenericDelegator.getGenericDelegator(GenericDelegator.java:107) at com.atlassian.core.ofbiz.CoreFactory.getGenericDelegator(CoreFactory.java:34) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.configureOfbiz(DatabaseConfigurationManagerImpl.java:215) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:295) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseConfigured(DatabaseConfigurationManagerImpl.java:199) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:132) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$803(DefaultJiraLauncher.java:103) at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$4/1671320646.run(Unknown Source) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:101) at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:115) at com.atlassian.jira.startup.LauncherContextListener$$Lambda$2/58125664.run(Unknown Source) at java.lang.Thread.run(Thread.java:745) Caused by: java.lang.AbstractMethodError at net.sourceforge.jtds.jdbc.JtdsConnection.isValid(JtdsConnection.java:2833) at org.apache.commons.dbcp2.DelegatingConnection.isValid(DelegatingConnection.java:914) at org.apache.commons.dbcp2.PoolableConnection.validate(PoolableConnection.java:283) at org.apache.commons.dbcp2.PoolableConnectionFactory.validateConnection(PoolableConnectionFactory.java:357) at org.apache.commons.dbcp2.BasicDataSource.validateConnectionFactory(BasicDataSource.java:2304) at org.apache.commons.dbcp2.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:2287) at org.apache.commons.dbcp2.BasicDataSource.createDataSource(BasicDataSource.java:2038) at org.apache.commons.dbcp2.BasicDataSource.setLogWriter(BasicDataSource.java:1625) at org.ofbiz.core.entity.transaction.DBCPConnectionFactory.getConnection(DBCPConnectionFactory.java:100) at org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:69) at org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:146) at org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:136) at org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59) at org.ofbiz.core.entity.ConnectionFactory$1.getConnection(ConnectionFactory.java:52) at org.ofbiz.core.entity.jdbc.DatabaseUtil.getConnection(DatabaseUtil.java:133) at org.ofbiz.core.entity.jdbc.DatabaseUtil.getTableNames(DatabaseUtil.java:904) at org.ofbiz.core.entity.jdbc.DatabaseUtil.checkDb(DatabaseUtil.java:167) at org.ofbiz.core.entity.jdbc.DatabaseUtil.checkDb(DatabaseUtil.java:145) at org.ofbiz.core.entity.GenericDAO.checkDb(GenericDAO.java:1475) at org.ofbiz.core.entity.GenericHelperDAO.checkDataSource(GenericHelperDAO.java:270) at org.ofbiz.core.entity.GenericDelegator.initialiseAndCheckDatabase(GenericDelegator.java:238) at org.ofbiz.core.entity.GenericDelegator.<init>(GenericDelegator.java:169) at org.ofbiz.core.entity.GenericDelegator$1.load(GenericDelegator.java:93) at org.ofbiz.core.entity.GenericDelegator$1.load(GenericDelegator.java:90) at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527) at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319) at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282) at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197) ... 17 more
This one is from localhost log file:
11-Feb-2016 10:43:09.325 SEVERE [http-nio-89-exec-1] org.apache.catalina.core.StandardHostValve.custom Exception Processing ErrorPage[errorCode=500, location=/internal-error] javax.servlet.ServletException: Filter execution threw an exception at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:255) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:721) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:468) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:391) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:318) at org.apache.catalina.core.StandardHostValve.custom(StandardHostValve.java:437) at org.apache.catalina.core.StandardHostValve.status(StandardHostValve.java:303) at org.apache.catalina.core.StandardHostValve.throwable(StandardHostValve.java:397) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:178) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:610) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:516) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1086) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:659) at org.apache.coyote.http11.Http11NioProtocol$Http11ConnectionHandler.process(Http11NioProtocol.java:223) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1558) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1515) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) Caused by: com.google.common.util.concurrent.ExecutionError: java.lang.AbstractMethodError at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2201) at com.google.common.cache.LocalCache.get(LocalCache.java:3937) at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941) at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824) at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4830) at org.ofbiz.core.entity.GenericDelegator.getGenericDelegator(GenericDelegator.java:107) at com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.getDelegator(OFBizPropertySet.java:293) at com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.findPropertyEntry(OFBizPropertySet.java:298) at com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.exists(OFBizPropertySet.java:170) at com.atlassian.jira.propertyset.JiraCachingPropertySet.exists(JiraCachingPropertySet.java:566) at com.atlassian.jira.propertyset.BootstrapOfBizPropertyEntryStore.getType(BootstrapOfBizPropertyEntryStore.java:67) at com.atlassian.jira.propertyset.CachingOfBizPropertySet.exists(CachingOfBizPropertySet.java:139) at com.atlassian.jira.config.properties.ApplicationPropertiesStore.getOption(ApplicationPropertiesStore.java:157) at com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getOption(ApplicationPropertiesImpl.java:85) at com.atlassian.jira.web.filters.gzip.JiraGzipFilter$JiraGzipFilterIntegration.useGzip(JiraGzipFilter.java:66) at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:105) at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92) at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:47) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) ... 22 more Caused by: java.lang.AbstractMethodError at net.sourceforge.jtds.jdbc.JtdsConnection.isValid(JtdsConnection.java:2833) at org.apache.commons.dbcp2.DelegatingConnection.isValid(DelegatingConnection.java:914) at org.apache.commons.dbcp2.PoolableConnection.validate(PoolableConnection.java:283) at org.apache.commons.dbcp2.PoolableConnectionFactory.validateConnection(PoolableConnectionFactory.java:357) at org.apache.commons.dbcp2.BasicDataSource.validateConnectionFactory(BasicDataSource.java:2304) at org.apache.commons.dbcp2.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:2287) at org.apache.commons.dbcp2.BasicDataSource.createDataSource(BasicDataSource.java:2038) at org.apache.commons.dbcp2.BasicDataSource.setLogWriter(BasicDataSource.java:1625) at org.ofbiz.core.entity.transaction.DBCPConnectionFactory.getConnection(DBCPConnectionFactory.java:100) at org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:69) at org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:146) at org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:136) at org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59) at org.ofbiz.core.entity.ConnectionFactory$1.getConnection(ConnectionFactory.java:52) at org.ofbiz.core.entity.jdbc.DatabaseUtil.getConnection(DatabaseUtil.java:133) at org.ofbiz.core.entity.jdbc.DatabaseUtil.getTableNames(DatabaseUtil.java:904) at org.ofbiz.core.entity.jdbc.DatabaseUtil.checkDb(DatabaseUtil.java:167) at org.ofbiz.core.entity.jdbc.DatabaseUtil.checkDb(DatabaseUtil.java:145) at org.ofbiz.core.entity.GenericDAO.checkDb(GenericDAO.java:1475) at org.ofbiz.core.entity.GenericHelperDAO.checkDataSource(GenericHelperDAO.java:270) at org.ofbiz.core.entity.GenericDelegator.initialiseAndCheckDatabase(GenericDelegator.java:238) at org.ofbiz.core.entity.GenericDelegator.<init>(GenericDelegator.java:169) at org.ofbiz.core.entity.GenericDelegator$1.load(GenericDelegator.java:93) at org.ofbiz.core.entity.GenericDelegator$1.load(GenericDelegator.java:90) at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527) at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319) at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282) at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197) ... 40 more
please see my answer in https://answers.atlassian.com/questions/36120344 - try adding a validation query to dbconfig.xml and restart JIRA
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There is something wrong with your database connection. I don't know what you've done with the upgrade that might cause this, but it's very broken.
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I just ran the JiraSoftware setup like always.
It ended with no errors and tried to launch JIRA Software on the web browser, but got just a blank page.
This errors are only visible in the logs.
What can be done to fix this?
I updated from JIRA Software 7.0.10 to 7.1.0.
Running JIRA on Windows Server 2012 x64 with JAVA 8 Update 74.
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Start by reading back up the log to where the first set of database errors occur - you should be seeing a "can't connect" or "unable to authenticate" type errors when it's connecting.
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