Error about issue collector javascript appearing on Rapid boards

I am trying to tighten what different Rapid boards teams see. I'm not sure if this is related but I am receiving an error
on the page (below) on all Rapidboards. I have not configured anything to do with issue collectors.

An error occurredHide… Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues. Details Exception: Script error. Resource: Line: 0 Environment Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

1 answer

1 accepted

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Ahmad Danial Atlassian Team Feb 04, 2013

Hey there, Guidow.

Can you try to perform the workaround explained in the written KB below:

Hope it helps!

Warm regards,


This fixed the issue. I didn't mention that this is an OnDemand instance so I am unsure about the contions of the logged defect being behind a firewall

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