Error: Your Google Apps account email is already in use by another Atlassian Cloud account.

[Ivor Scott]

Since the new Atlassian account login and cannot login to JIRA and it is hurting my business. 
I get this message "Your Google Apps account email is already in use by another Atlassian Cloud account. Please contact your administrators or log in with your Atlassian Cloud username and password." I am the administrator. Also clicking the button that says login using Atlassian account doesn't work, it brings be back to the same page.

Screen Shot 2016-09-14 at 9.32.18 PM.png

[Ryan Fisher]

I just ran into this and the problem was caused because the Atlassian user name did not match the user's Google Apps account name. The Atlassian user was created before syncing with Google, and the accounts would not merge.

Example:

Email -> Atlassian user name : result

jdoe@example.com -> jdoe: works

john@example.com -> jdoe: fails

[Dylan Sale]

I went to Site Administration -> User Management ->  Google Apps and disconnected the existing Google Apps integration, then reconnected it to force a User sync. This allowed Google apps logins to work again.

[Ivor Scott]

Cool. Where exactly do I go to do that? I can't even get into JIRA to do that. 

[Stef]

Request your admin role user to do it.

[Ivor Scott]

I am the admin

[Ricardo De La Garza]

Same story.... If I'm the admin, and can't login how to fix this?

[Ricardo De La Garza]

Neither login options, Google or user account works. The button "Log in using Atlassian account" Gets the same closed cycle error.

[Josh Kraemer]

I tried reconnecting Google Apps to JIRA, but I still get the same message.