Error: Synchronization JIRA and HP ALM

Integration of ALM-JIRA into HP ALM Synchronizer 1. When integrating Defect-Bug objects 2. In HP ALM we start a new defect. It receives the New status. We translate it into Open. 3. The defect is synchronized in JIRA and falls with an error: Create: Fatal exception caught,operation terminated. Cause: create: fatal error update: fatal error {"errorMessages":["It seems that you have tried to perform a workflow operation (Open) that is not valid for the current state of this issue (VOTCH-2194). The likely cause is that somebody has changed the issue recently, please look at the issue history for details."],"errors":{}}

Thanks in advance!

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