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Error: Sorry, there are no links available when using anonymous access, check the permission configuration of the remote application.

Everything was working fine between JIRA and Crucible all of a sudden not sure what has changed the JIRA ticket ids are no longer linked within Crucible. When checked noticed that the project link is missing on Crucible side to JIRA's project. When I tried to link Crucible's project to JIRA's I get the following error.


"Enter link details:

Sorry, there are no links available when using anonymous access, check the permission configuration of the remote application."


Fisheye window has the following:

rojects-v1"]
012-05-04 08:03:50,876 WARN - Authentication failed for application link MP
JIRA (45a22524-cb76-35fc-bf44-6567d0c2948d) http://test-srv-36:8080 com.atl
ssian.applinks.application.jira.JiraApplicationTypeImpl@1344f5a. Response heade
s: {WWW-Authenticate=OAuth realm="http%3A%2F%2Fvm-srv-36%3A8080", Set-Cookie=at
assian.xsrf.token=BOSA-LRJ6-1OTA-HEPI|29627251b8040a0f794f710552c0f0bf936c3f21|
out; Path=/, X-Seraph-Trusted-App-Error=BAD_URL; Request not allowed to a
cess URL: {0}; ["/rest/applinks/1.0/permission/create-entity/69337696-3f8a-37a0
9b00-9fca39332477"], X-AUSERNAME=anonymous, Connection=close, Server=Apache-Coy
te/1.1, X-Seraph-LoginReason=OUT, Cache-Control=no-transform, Transfer-Encoding
chunked, Date=Fri, 04 May 2012 12:03:50 GMT, X-Seraph-Trusted-App-Status=ERROR,
Content-Type=application/json;charset=UTF-8, X-AREQUESTID=483x435x1} body: {"st
tus-code":401,"message":"Client must be authenticated to access this resource."

The application links between Crucible and JIRA use 'Trusted application' mode. Am I missing something here?

thanks

4 answers

1 accepted

This widget could not be displayed.

Dropping and recreating the application links resolved this issue.

Thank you for posting your solution...saved me a ton of time!

This widget could not be displayed.

If running behind an Apache mod_proxy, try adding your Apache proxy's IP to trusted IP Patterns under the JIRA/Confluence Application link configuration.

Hello, I am too facing the same problem , when I try to link JIRA project from Crucible Application, I got the same error.

"Sorry, there are no links available when using anonymous access, check the permission configuration of the remote application."
"

I can able to add Crucible projects from JIRA application.

This is the error from the Crucible Logs.

2013-02-06 01:06:14,340 WARN [btpool0-1828 ] com.atlassian.applinks.core.rest.PermissionResource com.atlassian.applinks.core.rest.PermissionResource$4-handle - Authentication failed for application link Enterprise Jira (471e9df5-bad0-3680-9002-a1d57e598afd) https://jira.sabre.com com.atlassian.applinks.application.jira.JiraApplicationTypeImpl@6dd36d8f. Response headers: {WWW-Authenticate=OAuth realm="https%3A%2F%2Fjira.sabre.com", Date=Wed, 06 Feb 2013 07:06:14 GMT, Content-Length=4417, Set-Cookie=JSESSIONID=03CC236399CEE8A65068BA2973D68DC8; Path=/; Secure; HttpOnly, Content-Type=text/html;charset=UTF-8, Connection=close, X-Seraph-LoginReason=AUTHENTICATED_FAILED, X-AREQUESTID=66x2092869x1, Server=Apache, X-Content-Type-Options=nosniff} body: <!DOCTYPE html>

https://jira.sabre.com has siteminder integration. JIRA Crucible Integration uses Basic Authentication. Can you please suggest what could be the reason.

This widget could not be displayed.

I just wanted to add that clock skew (~ 34 seconds worth between confluence and jira servers) was causing this issue for us.

Manually triggering an ntpdate and ensuring both machines have ntpd enabled appears to have solved this.

This widget could not be displayed.

Logging out of my user account and back in solved the problem for me.

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