Error: Sorry, an error occured trying to log you in - please try again

I've checked this link:

but the reference seems to be removed from the page.

And have checked google, but no help, since there are no other errors aside from the title.


I'm new to JIRA and one of my users get this error when logging in, but I can login (as an admin/user) successfully. Any advice on this? TIA

1 answer

1 accepted

Accepted Answer
1 vote

That's a really old page you've found, so it's probably deprecated and not relevant to your version of JIRA.

Best thing to do is look at the log file - that will tell you what is going wrong with the login.

Hi Nic, sorry to ask, it may be a stupid question. But how can I check the log file again?

It'll be under <JIRA home>/logs - should be called atlassian-jira.log

You should be able to get the full path (if you don't know where you set JIRA home to upon installation) by looking for it in the "system information" page under the admin section.

Saw it. Thanks Nic!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

422 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you