Error: Restoring a project from an automatic backup

Hello,

We encounter some issue with the functionality to restore a single project from a backup. When we select our backup file in the repository "Import", we get this error message:

image006.png
Some backup work properly, and manual backup are OK.

Thanks for your help.

1 answer

1 vote

Hi,

You stated your backups are being created automatically. 

  • How are they being created?
  • If you open one that does not work:
    • How big is the file and is it comparable to one that does work?
    • If you unzip the file, what is in the zip file?

Cheers,

Branden

Hi,

Thanks for your answer.

 

  • "How are they being created?"
    • We create two backup a day with the Backup Service built in JIRA.
  • "How big is the file and is it comparable to one that does work?"
    • Yes, it's more or less the same size for each backup.
  • "If you unzip the file, what is in the zip file?"
    • I will check it today with the admin team.

Cheers.

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