I have a user that is getting the following error "You do have permissions to view this Portal" when trying to update the Service Request type on a Reopened request. I've checked the user permission using the Permission helper & it shows he should be able to make that update.
Where should I look to verify/revise: Workflow, screens, etc?
I am also facing the same issue with one of my the approvers . How did you solve the issue ?
1. He is Site admin and Jira service desk user
2. He has tickets in 'Waiting in approval' status
3. when approver opens it says he doesn't have permission to view the request
4. permission helper says he has access
Any information would be really helpful.
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