Error Message: Your account is not yet available in this OnDemand instance

Good afternoon all,

One of our developers, after not using our OnDemand JIRA instance for just under a month, has tried to login again and gets the following error message:

'Your account is not yet available in this OnDemand instance'

I have tried resetting his password. Even logged out and logged back in under my user name to see if it affected all users or just his one; I was able to log back in to my account without issues.

I tried Google searching and I can't find anything relevant, nor is there anything on Atlassian's Answer section.

Help?

3 answers

1 accepted

This widget could not be displayed.

I'd strongly recommend you guys to raise a support ticket at support.atlassian.com, so that Atlassian engineers can help you further with it.

Cheers.

This widget could not be displayed.

Hi Cathy,

Make sure you have granted access to this user on the "application access" section of your instance. User Management > Default Application Access.

Hope it helps :)

This widget could not be displayed.

Having the same problem, JIRA application access is checked off in User Managment but no one else can log in, everyone gets the "Your account is not yet available in this OnDemand instance"

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

578 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you