Epic Link field became disabled

Somehow recently my epic link field became disabled on all forms. I'm not using greenhopper features for Agile. This add-on is not installed on my cloud jira. I'm just using the field schemas from it. 

Here is a screenshot of story creation screen:

Screenshot 2015-06-28 00.01.30.png

as you can see, epic link field as long as sprint are disabled. How I can fix that?

5 answers

1 accepted

The problem was fixed for me. Epic Links can be accessed now. Seems like it was Atlassian issue.  No official response from them though. But I'm glad that it is working now.

Same here. This problem appeared recently for me in OnDemand.

0 vote

Seems this is not a configuration in the screen itself, since its showing the name of the fields. Otherwise, the whole line should disappear.

Is this happening in different browsers? Maybe a specific one is facing problems to load that fields.

Andre

I checked in Chrome (43.0.2357.130 m) and Firefox (38.0.5) - epic link is disabled. I also have 2 account (1 personal 1 at work) of Jira Cloud. All of them are suffered from the same issue.

I have exactly the same problem on my Cloud instance. Both Chrome and Firefox.

OK, so after a bit of a struggle I have removed Jira Agile Add-on under UPM. We didn't used it but it was there for somer reason. Now, I can no longer see "Epic Link" field but I can still create Epics though! There is no longer "Epic Link" field in settings, I only see "Epic/Theme" which is different animal. Something clearly isn't going right here!

..starting Jira Agile trial made "Epic Link" working again, but that's not the ideal solution for us :/

That is not a solution at all :) The question is - why now? Everything was fine even after removing Jira Agile add-on.

@Alexander Toschev , you are absolutely right. We have been using "epics" before Jira Agile was introduced and after that without any issues. I hope it won't now become mandatory to buy Jira Agile just to have Epics! Looking forward for Atlassian to clarify this asap.

@Adrian White I hope Atlassian would not do that. I don't need boars or Agile planning tools. I just need Epics and Stories. Waiting for Atlassian response.

I'm seeing the same thing in my company's OnDemand instance.

I have the same issue recently. It seems that the Agile plugin is not enabled and causes conflict on handling that field.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,307 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot