Is there a mechanism in JIRA Service Desk (cloud version) to require approval from a third party (i.e. a button or flag that a collaborator could click to allow the a request process to proceed)? We are implementing a workflow for purchase requests and would like to be able to include a manager/supervisor in to a ticket to approve/deny each request.
Thanks in advance.
we have done this by adding another status to the workflow called "Approval". When transitioning to this status, we assign it to the appropriate manager/supervisor. That person clicks the 'Approved' transition, enters a comment and the issue goes into next status "Purchase".
You could set a condition to get out of this status, e.g. a check box 'Approved'.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs