Enforce roles in Jira. Reopen / Assigned fields

When a record is reopened it gets assigned to the person who reopened it.

Is it possible to enforce roles so that if the record is reopened it stays assigned to the original person like the Developer listed in the Roles tab? It appears if a person reopens record they are assigned to it. We want to be able to Reopen to Developer who was assigned it originally

1 answer

1 accepted

0 vote
Timothy Chin Community Champion Feb 12, 2013

This looks like a workflow setting. Check your workflow post function for the reopen transition if it sets the assignee.

Here is the Transition in the workflow. Only see this : Fire a Issue Assigned event that can be processed by the listeners.

See below

Transition: Reopen

You are viewing an active workflow. Edit the draft workflow.

Transition View: Comment Required 1.0

Workflow Browser
Complete
Reopen (111)
Open
(Originating Steps) (Destination Step)

All Conditions (0) Validators (0) Post Functions (6)

Conditions

There are no conditions on this transition.

Validators

No input parameters checks will be done before this transition is executed.

Post Functions

Set issue status to the linked status of the destination workflow step.
— THEN
Add a comment to an issue if one is entered during a transition.
— THEN
Update change history for an issue and store the issue in the database.
— THEN
The Resolution of the issue will be cleared.
— THEN
Re-index an issue to keep indexes in sync with the database.
— THEN
Fire a Issue Assigned event that can be processed by the listeners.
Timothy Chin Community Champion Feb 12, 2013

When a record is reopened it gets assigned to the person who reopened it

This should not happen based on your workflow. If it does, then you should raise a support request.

We want to be able to Reopen to Developer who was assigned it originally

This may require you to create a custom post function. Have not come across any post function that does this. Maybe if you search around, you'll find one.

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