We have a number of Jira Agile projects running, and only one of them shows this behavior (all run in the same configuration). In this one project only, the Story points value for completed stories is always zero, even though the points value was assigned at the correct time, even thought the story was not added after the sprint, even though the story was properly resolved and the sprint was closed. I've read the forum responses, and none of the conditions described that commonly cause this appear to be true for this one project.
I'd like to make an appointment with a support rep to do a webex session and try and diagnose what's wrong, if I can.
Hey there, Perry.
If you require immediate support on this, kindly raise a support request on support.atlassian.com so that the respective engineer can attend to your issue and provide you with the assistance that you require.
Kindly attach the XML backup and a .zip copy of the installed-plugins to the ticket so that the engineer can replicate the issue first and confirm on the behavior before deciding to have a screen sharing session or not. Hope this helps.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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