Empty Service Portal after upgrade to Jira 7.2 (and 7.2.1)

After upgrading to JIRA 7.2 (and still after upgrading to 7.2.1) our Service Portal comes up completely empty, regardless of the used browser. We tried creating a new Service Project  as a test, the portal for this project also shows up empty in the browser.


The only thing i could find in the logs is the following error:


java.lang.RuntimeException: Cannot read resource servicedesk/vendor/spectrum/spectrum.css


Unfortunately i can't find the directory the error is referring to.


Any tips?





2 answers

0 vote

What versions did you upgrade from and to?

JIRA: From ??? to 7.2

Service Desk:  From ??? to ???

Hi Nic,


It was from 7.1.9 to 7.2

And Service Desk?

Same here, JIRA 7.1.9 to 7.2.1 and SD 3.1.9 to 3.2.1.

See this related Answer: https://answers.atlassian.com/questions/40354255 it turned out to be a plugin (Database Custom Field), which was the cause in our installation also.

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